Known for our high standards of service and support, Cornelius is committed to delivering a customer-focused approach. Customer Solutions work in partnership with our customers to assist in realising the value added by exciting innovations, complementing retailers and brand owners by providing highly developed systems, based on pioneering technology and the latest engineering expertise.

Focusing on maximising sales opportunities for our customers and building their existing business, as well as providing them with equipment development programmes, we support our customers with the highest level of technical experience, wherever they are located in the UK.

We have developed the services we offer to effectively meet the needs of customers and will tailor them, as required, to ensure that every solution is delivered in its entirety.

Our services include everything from assessment of existing equipment against outlet requirement, new equipment recommendation in line with the individual site environment and trading patterns and equipment installation by means of managed programmes, all to ensure the ultimate solution is delivered to meet the customer’s needs.

Every part of the programme is designed in conjunction with the customer. This includes site surveys, technical and pricing information, equipment selection and scheduling, delivery and installation, training and global after-sales support. Customers can also choose from a range of other options, from out-of-hours installation for minimum disruption, to extensive field support, equipment performance, trial performance, facilities and energy management. 

In summary, Customer Solutions provide differentiated services through: 

• Advanced technology equipment
• Survey, install, commission, preventative maintenance & field support
• Monitoring and data acquisition
• Complementary to Brand Owners technical service teams
• Brand guardianship